Return Policy

Last updated: January 08, 2026

📘 Interpretation and Definitions

Interpretation

Capitalized words have meanings defined under the following conditions. These definitions apply whether in singular or plural form.

Definitions

For this Return and Refund Policy:

  • Company (Fertiel / We / Us / Our) refers to Fertiel.
  • Goods refer to items available for sale on our website.
  • Orders mean a request placed by you to purchase Goods.
  • Service refers to the Fertiel website.
  • Website refers to www.fertiel.com
  • You means the individual purchasing or using the Service.

❌ Order Cancellation Rights

You are entitled to cancel your Order within 30 days without providing any reason.

The cancellation period ends 30 days from the date you or a third party (not the courier) receives the product.

To cancel your Order, you must inform us clearly via:

🌐 https://fertiel.com/contact/
📱 0324 6226259

💰 Refund Process

Once we receive the returned Goods, we will process your refund within 14 days.

Refunds will be issued using the same payment method used during purchase.

No additional charges will apply for the refund process.

📦 Return Conditions

To be eligible for a return, please ensure:

  • The product was purchased within the last 30 days
  • The product is in original packaging
  • The product is unused and in original condition

🚫 Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Products that deteriorate quickly or expire
  • Sealed products opened after delivery (health/hygiene reasons)
  • Items mixed inseparably with other products after delivery

We reserve the right to reject returns that do not meet these conditions.

💡 Refund Eligibility

  • Only regular-priced items are eligible for refund
  • Discounted or sale items may not be refunded (unless required by law)

📮 Returning Goods

You are responsible for return shipping costs and risk.

Return address:
📍 Near Gourmet Bakers, Jalalpur Road, Hafizabad

We recommend using a trackable and insured courier service.

Refunds will only be issued after we receive the returned product or valid proof of delivery.

🎁 Gifts

If the product was marked as a gift:

  • You will receive a gift credit equal to the return value

If not marked as a gift:

  • Refund will be sent to the original purchaser

📞 Contact Us

If you have any questions:

🌐 https://fertiel.com/contact/
📱 0324 6226259